Thank you for shopping with Jakcuz! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your shoes, we offer a straightforward refund and returns process to ensure your peace of mind.
Eligibility for Returns
You may return your items within 30 days of receiving your order, provided they meet the following conditions:
- The shoes are unused, unworn, and in original condition.
- The shoes are returned in their original packaging.
- The return is initiated within 30 days of delivery.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on the following:
- Items marked as final sale.
- Items that have been worn, damaged, or are not in their original condition.
How to Return or Exchange
- Contact Us: Please email us at contact@jakcuz.com to initiate a return or exchange. Include your order number, a brief description of the issue, and your preferred solution (refund or exchange).
- Return Instructions: Once your return is approved, we will send you return instructions, including the return address. You are responsible for the cost of return shipping unless the item is faulty or incorrect.
- Refund or Exchange Processing: After we receive your returned item, we will process your refund to the original payment method within 7-10 business days. If you’ve chosen an exchange, we will ship the replacement item as soon as possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at contact@jakcuz.com immediately with your order number and photos of the item(s) received. We will resolve the issue by offering a replacement or a full refund, including return shipping costs.
Refunds
Refunds will be processed to the original method of payment after the return is received and inspected. Please note that it may take a few business days for the refund to reflect on your account, depending on your payment provider.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at contact@jakcuz.com. We’re here to help!
Thank you for choosing Jakcuz!